Quote:
|
Originally Posted by jw
If they fail to reimburse the customer in full,
|
I agree with everything you said, jim, up until this point. Why would they reimburse the passenger in full (meaning the full price paid for the round-trip, right?) if they still held the return reservation and indeed, the passenger flew Delta on the return. They were given a refund on the front half of the trip which sounds like it covered Jet Blue's fare. I'm not excusing DL for how this was handled. Just the opposite, I would still follow your advice if I were the OP and pursue this. My point is the OP is not entitled to a full refund
AND the return trip back home. If they received a full refund, they would have to find the whole roundtrip on their own.