Troy,
I meant the amount they are claiming in full. They should have received $800 per person if my understanding of the feeble rules are correct. However, they are also entitled to compensation for their subsequent losses such as the costs of calls to get the deltamorons to deal with the problem and the cost of purchasing emergency supplies. If Delta has any sense (as if) they would compensate on top due to the particularly egregious conduct of their morons. The rules are weak and Delta's conduct towards this passenger is outrageous.
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