They never stated how much the refund was. OP......was it 800usd per ticket?? If it was above that (which I doubt) they would be entitled to nothing more and got the better deal with the refund. If it was not 800usd, they would have been entitled to 800 in compensation. I don't know if by accepting the refund they have shot themselves in the foot to pursue it legally or not. Not my field.
I would, however, not let it go until you get at least what you are asking for in the way of reimbursement for purchases and phone calls.
Edit.....actually I want to adjust my numbers a bit.......it would be 2x the amount of the one-fare UP TO 800usd maximum.
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