Most US based airlines have policies about large passengers. Usually if the armrest can't be lowered, or the seat belt can't be fitted, they need to buy another seat.
I have no sympathy for them. I'm 6'7" have have to pay a lot more for clothing. More material is used in the making of it, so I pay more. Same applies to the obese that require more room on an airliner. If I need more leg room, I usually have to pay more for that as well.
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