Compensation for delays caused by mechanical issues
Hi All,
I wanted to know what kind of compensations I am entitled to when the delays are due to mechanical issues? I am quite upset at the delays, made worse by customer service at the airport giving me the "tough luck" line. I find it unacceptable to pay for a service and be subjected to delays and poor customer service. I'm planning to file a complaint and wanted to know what is fair compensation for my time in this situation.
I had two flights to my final destination, both delayed due to mechanical issues:
Continental Airlines Flight 1803
Scheduled departure: 01/11/2010 9:50PM PST
Actual Departure: 01/12/2010 12:27 AM PST
Delay: 3hr. 3 minutes late
Mechanical problem: Flat tire, ground crew had to fix the flat
Connecting Flight to Final Destination:
Continental Airlines Flight 9701
Scheduled departure: 01/12/2010 8AM EST
Actual Departure: 01/12/2010 10:40 AM EST
Delay: 2hr. 15 minutes late
Mechanical problem: Original plane had issues, switched to a new plane.
Thank You!
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