$661.40 for no flights
Early last year I made a reservation with Continental, then subsequently had to cancel. Continental sent me a voucher for $511.40 with no mention of any rebooking fee. Late last year I used this to make another reservation, and received a confirmation email with a $150 "change fee" (first time I'd heard of this) added to my $350 ticket!
So I canceled that reservation and complained to Continental, and they 'respectfully declined' to refund me the $150 -- or the cost of the ticket! At this point, I have flown zero miles and I'm out $661.40.
After further complaint, they added insult to injury by sending me five vouchers for $157.50 each - not to be used in combination. So I would need to fly 5 times (and spend more money) to recover the $661.40 they took from me.
I don't think I'll be flying Continental, and I recommend all travelers consider this egregious example of their deceptive business practices before you do.
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