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This kind of craziness of booking tickets cost us 100,000 miles and then, stress, arguments within my wife and me.
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Jim I reported you to the mods for an unhelpful post. HA! just kiddin.
Seriously endtime, I think you make this out for more than it is. I've never known to redeem miles to be so fustrating, nor should it take 24 hours to redeem. You spend the miles, you pay the fee, you lock in your date and off you go. This is the key statement here, from your very own complaint:
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You either want the ticket or they will automatically be cancelled at the end of the day.
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Bingo!
It's a very true statement when dealing with miles. Either you want it or you don't, It doesn't have to be made clear, that's almost common to anyway who has flown all the miles you have flown. And the same statement applies if your buying a ticket straight out. If you reserve a flight for a set amount and you don't pay for it right away, you run the risk of the ticket cancelling and paying a higher fee as the price fluctuates throughout the day. Next time endtime, insure that that is the flight you actually want, that way you'll save yourself a lot of stress of dealing with Delta's (or any airlines) website and representatives, rather than waiting several hours to actually finish the process, then have to wait several more hours to fix the problem.
But I don't think Delta is blameless in all this, if it really took them that long to fix the problem, then someone is not doing their job properly; If you have the money and the miles then the problem should be very easy to fix.