I agree, although I would make one point. Your letter did have the suggestion that there is little they could do to win you over. The statement we are "reluctant" but frequent flyers implied that the airline had already lost you. When writing to a company for redress, it is best to keep your powder dry and not reveal your true feelings. If they feel there is little to they can do, they may make even less effort than they might otherwise.
Frequent flyer programmes are a con and not worth the effort. They are designed to distort normal market behaviour and you are better off shopping around.
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