well i am very suprised by that comment that they made (the use american instead) as i believe that continental is the less of evils in the US based airlines.....it was a very rude and uncalled for remark that should never have been said, the worker prob had a rough day or something going on, but they gotta seperate work from life and i just dont see how anyone would say that
sidenote, how was the service that you recieved on previous airlines? if it was similar and did cost 50% less than i would have used them rather than paying the extra with cont giving you a hard time and being rude in the process (i know you said time n such)
i am suprised that they would spread your group apart, especially children, since there was adaquete time and they should have been able to easily keep the group together, or at least very close to one another....depending if others had seat assignments that blocked the entire group from being together....and it should be a easy request for your family members that need those aisle seats to get them
i think that it was a nonissue with the name on the ticket when you had those seats, it didn't really need to have gone any further than just giving each other in the fam the tickets especially if your family name on the tickets is the same, thats my opinion
there are different classes of ticket (y, n, b, etc) and some allow you to do various things while others dont, unfortunately your ticket group wasnt allowed to do the seat assignments online prior to 24hours and check in (which is a big hastle to get to the airport....big group can make it harder if everyone isnt ready.....and if its a early morning flight, get to the airport early so that you can check in and dont run the chance of an overbooked flight, since hawaii is a very popular destination) i know with singapore airlines in singapore you can check in 48hours prior and its your desicion if you want to give them your suitcases at that time too, i know that isnt an option with most airlines
it was a nice gesture of them to do the seat assignments to your liking; even though, your family should be together in the first hand
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