My husband spotted a large mouse running down the aisle of the business class
, notified the flight attendant, ...and the flight attendant shrugged it off and did not care.
This was an international flight from LAX to NRT (Jan 9, 2010) and we were seated in row 20, seats D and aisle seat C, right behind the divider wall between the main cabin and the business class because we needed the bassinet for our baby. During the first meal preparation time, my husband saw a large mouse run down the aisle of the business class. It came out from under one of the seats in the business class section and ran down the aisle toward the front of the plane.
In shock and disgust, we notified a flight attendant and she gave us a short and matter of fact reply, “well, there’s nothing that we can do about it right now.” Yes, of course we didn’t expect the flight attendant chase down the mouse and capture it at that time, but we felt like there were indeed plenty of things that she could have done that was within her responsibility. She could have made sure that the food items were properly covered, she could try to notify the cleaning crew to put out traps, she could vacuum or spray down the aisle, etc, but her response was simply, “there’s nothing we can do about it.” She appeared not willing to take responsibility for it, felt no sense of representation of the company (American Airlines), and was not a bit concerned about the customers being alarmed.
This was disturbing and very upsetting to us!
To parents of young children, or any passenger really, please remember to bring lots and lots of disinfecting wipes to wipe down your seats and surrounding areas because these planes are FILTHY!!!!!