[rlmer]

The poor quality of NWA customer service is from the "trickle down" theory. It starts at the top & goes to the bottom. There must be code in their "mission statement" that I've missed in reading it. No such thing as customer service, a joke! Never will I fly with them again & I tell people why! Our airline is a rural connection with few major airlines connecting. It was too bad for me that NWA was one of them.