One thing PHX did, that no one else takes the time to do, is research flights that someone complains about. He dug up what facts could be found about a given flight or airport.
The rest of us are lazy.
To the complaint at hand, most of those curbside check-in's at the airports I fly out of are airport contractors, and that handle all the airlines. Just because the guy was assigned in front of AA, doesn't make him an AA employee or agent.
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