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The DOT’s baggage liability rules are contained in 14 CFR Part 254. The rule prohibits carriers from limiting their liability for “provable direct or consequential damages relating to lost, damaged, or delayed baggage to less than $3,300 per passenger”. The Department had received complaints that carriers had in some cases limited the payout of interim expenses for delayed luggage to passengers traveling only on the outbound portion of roundtrip flights, only after bags had been missing for more than 24 hours, or had limited the amount of interim expense to less than $3,300. In the letter, the DOT advises that carriers must “remain willing to cover all reasonable, actual, and verifiable expenses related to baggage loss, damage, or delay”.
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