Complaint: Canceled / Delayed / Overbooked 4.5 hours delayed at FRA
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Old Jan 30, 2010, 11:41 AM
Cicero Cicero is offline
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Join Date: Jan 2010
Posts: 54
Default EU complaint form

TO THE OP:

You'll find a form at this site:

http://ec.europa.eu/transport/passen...ts_form_en.pdf

You print it and fill it out and first send it to Lufthansa. Give them about 6 weeks to respond, then send the form to the enforcement authority in Germany. You'll find the address of the enforcement authorities in all EU countries through a link on the form

In the EU delays due to mechanical problems are considered the responsibility of the airline for which compensation is due since the case of Wallentin-Hermann

Last edited by Cicero; Jan 30, 2010 at 11:45 AM.