On a journey between the US and Canada the Montreal Convention applies. This provides for compensation of up to $1,500 per bag for delayed or lost baggage. You are entitled to purchase essentials while your bag is delayed. You don't need the airline's pre-approval for this. If your bag does not turn up after 21 days, it is considered "lost" and not "delayed". You make a claim in writing against the airline to its Customer Relations department at DFW airport. You can get the address on the AA website. They encourage communications by email.
You must list items that were in the bag and their value. Also while your bag was delayed you can claim for the purchases for necessities. The limit of the airline's liability is $1,500 for each bag
Last edited by Cicero; Feb 1, 2010 at 12:28 AM.
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