Delta are arrogant, bloated and totally unfriendly to customers travelling with kids. There are earlier examples of passengers facing the same kind of dilemma. There is only one option.. DO NOT FLY WITH THEM. They do not believe that the market will punish them if they do not care for customers. The reason they believe that is because it is true. Delta managed their business so badly they went bankrupt. They were rewarded for this by being allowed to take over NWA and become the largest airline in the world. Meanwhile, their customers and suppliers are shafted. They now believe, with some justification, that it does not matter how they treat their customers.. as it will not affect their business. The only thing that will is customers deserting them. Sadly, as they operate huge localised monopolies, there is little chance of this happening.
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