TO Grant:
My former post was to the OP whose trip is over. With regard to you Grant, some travel agents will try to assist a passenger so although you have no issue with the travel agent, it would be a good idea to see to what extent your travel agent is willing to assist you.
However contrary to what Duche thinks, seeking redress against an airline does not involve spending money. If it's a complaint to the DOT, that's just a form to fill out on the internet and if it's a small claims case, that's free apart from a minimal filing fee. If it comes to a complaint, whether to DOT or to the Court, you do not name the travel agent as a defendant where the agent has disclosed the name of the airline.
|