Yes how dare they!
Did you want advice? If so there is a member here,
Silent Bob Jerkero who we all recognise as the expert on travel law on this forum. He is usually quite busy and only comes on when his expertise is called upon. I am his lieutenant so I will send him a private message to ask him to advise you of your rights.
In the meantime since
Silent Bob Jerkero likes detail a little more information is needed.
Quote:
Originally Posted by PurpleSwamper
For the better part of an hour the ticket agent and supervisor argued over this. Finally 10 minutes before the flight left, the supervisor agreed to honor the original reservation.
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When you tried to board the flight in New York, had your credit card already been charged by Avianca?
Where were you physically when you used your credit card to pay? In Canada? Are you living in Canada?
When the supervisor agreed to honor the original reservation, were you required to pay again?
Do you know the nature of the argument between the ticket agent and supervisor that went on for the better part of an hour (must have been some argument)
Approximately what was the cost of your Avianca flight? Did you get any refund?
As you can tell from his surname "
Jerkero" Silent Bob Jerkero is Spanish, and is particularly sympathetic to people flying to South America.
If he does not come on soon enough, I will advise you, after consulting him, of course.