But seriously folks...
I'm not sure what game you folks are playing. But I find Cicero's questions reasonable so I'll provide further information in the interest of venting this further.
>When you tried to board the flight in New York, had your credit card already been charged by Avianca?
ANSWER: At the time of original booking, I called Avianca in NYC and they verbally confirmed that the payment had been properly processed. My monthly statement - which I received after my travel day - showed the charge along with a reversal.
Where were you physically when you used your credit card to pay? In Canada? Are you living in Canada?
ANSWER: I was in Canada and living there at the time of booking. However I booked using a visa card issued in the USA.
When the supervisor agreed to honor the original reservation, were you required to pay again?
ANSWER: Yes. At the ticket counter I provided the original USA visa card along with a Canadian issued Mastercard.
Do you know the nature of the argument between the ticket agent and supervisor that went on for the better part of an hour (must have been some argument)
ANSWER: The "argument" was not heated. Perhaps "discussion" would have been a better choice of description. They discussed whether or not a seat was available. Also I spoke to the supervisor and explained how after receiving the pop-up message about my credit card at the time of booking, I'd called their Canadian office and their NYC office to confirm payment processing, that I had a reservation #, that I had not been informed of the cancellation, that I'd just travelled from Canada to Buffalo and flew to NYC to make this flight, etc. At times we were put on hold while the supervisor spoke to their manager.
Approximately what was the cost of your Avianca flight? Did you get any refund?
ANSWER: Approximately $400. The ticket price was refunded to my credit card. But I was out of pocket my return ticket from BUF/NYC, cost to change ticket, airport parking, auto costs between Canada & Buffalo, and lost income for the day. My friend in Colombia was also out-of-pocket travelling from Cartegena to Barranquilla and back.
I have since travelled to Colombia several times and avoid using Avianca - maybe once in the last 5 visits and only because there was no other option that met my need. This year I'll likely go another 5-6 times. Since Aviance has never made this right with me, I continue to avoid them.
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