Silent Bob Jerkero just asked me to bring this to your attention:
2. RIGHT TO COMPENSATION IN CASE OF DENIED BOARDING, CANCELLATION OR LONG DELAY
In case of denied boarding, cancellation of your flight, or delay at arrival of more than three hours, you may also be entitled to compensation between €125 and €600 depending on the flight distance and the delays incurred. Furthermore, the airline should always inform you about your rights and the reason for the denied boarding, the cancellation or the long delay (of at least two hours). .
If passengers feel airlines do not provide in a satisfactory manner with the minimum set of rights under EU law, they can lodge a complaint to the national enforcement body in the EU Member State (or in Iceland, Switzerland and Norway) where the incident happened. When the incident concerned an EU airline and it took place outside of an EU Member State, the passenger can lodge a complaint in the EU Member State of their first transit point or destination.
You can find the information at this site:
http://europa.eu/rapid/pressReleases...guiLanguage=en
So there are two things here:
In addition to the US$2,000 cost of your Lufthansa flight, you can claim 600 Euros for the delay
Secondly, there is apparently an enforcement body in Switzerland.
I take responsibility for the error and thank
Silent Bob Jerkero for bringing this to my attention.
We have not yet found the address in Switzerland, but you should be able to find it locally. If we find it I'll post it.