Well someone from Continental did contact me. I don't know what department she was from. She wanted to talk about our seat assignments. I explained that we had a seating chart all set up and would like assigned to those seats and explained the reasons. (elderly passengers who needed certain aisle seats, young children, etc.)
She said that she wasn't that familiar with the group systems but she would see what she could do. She never asked me to send her a seating chart or anything like that. I also suggested that she could correct our reservation so that I could make the changes. Again, she reiiterated that she didn't know much about that system but would look into it.
It has been a week now and no reply and I still can't change our seating assignments.
Somehow, I got someone's attention but it appears that it was just a token phone call and token attempt to correct it.
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