My husband and I booked airline tickets thru Delta on 1-7-10 for a trip to Las Vegas. On January 14th he received notice that in less than 24hrs he would be leaving for Haiti to assist on the USNS Comfort. I wrote Delta 3 times asking to PLEASE waive the change fee so we could use our tickets when he returns. The tickets were $200 each and the change fee is $150 each. At least waiving the change fee for his ticket would have been nice!Here is part of the answer I received:
During the booking process on delta.com, you can review the rules and
restrictions associated with the selected itinerary by clicking on View
Fare Rules (located below each itinerary). It is important that you take
a moment to review these rules in order to fully understand the type of
fare you are purchasing. By purchasing an airline ticket, you are also
agreeing to all the applicable rules and restrictions.
I just think we could have received a little more consideration.
