Ok, just playing a little PHX Advocate here, lol.
I don't know how many flight Continental has on a given day, but there's a lot. Now that's a lot of people for their reservation department to keep track of.
I'd guestimate there were at least 200+ people booked on the flight in question. 200+ phone calls? Not going to happen when a mass emailing is more efficient, and gives the company and the passenger a written notification. Unless they record the calls, a passenger can miss the flight, and simply say they never got the call. An email provides a e-trail.
You can file a complaint about the fees, but I suspect that a court will rule with the airline because they have proof they sent you a notification.
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