No offense at all intended but your perception of customer service that you mentioned is way off target. What may have been in the past is no longer. Most airlines seem to have gone downhill and in some cases, hit bottom in the CS department. Sad but true.
To your complaint/question.......I'm confused. For most of the complaint, you are saying Ethiad stated they had not received payment. Then you mention you received a phone call saying the will refund your payment. Then mention again about whether they have your money or not. I would venture a guess that if they are refunding your money, that they have it. Also, give it more than the 5 days to show up on your statement. They may give it back to Visa, Mastercard or whichever credit card you used in 5 days but it may take a billing cycle to show up.
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