The dictionary defines a travel agency as a business that sells travel products to the public. Midwest Air sets up an online business to sell identical Delta airline seats--not Midwest Air seats--to the public at a discount. Perhaps I am a dupe, but I fail to see an essential difference between such an airline enterprise and an online travel agency. Bottom line, if loyal frequent fliers cannot rely on the assurances of Delta's managers and yet continue to do business with Delta, then I guess we're all just dupes.
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