[Butch Cassidy Slept Here]

For those who are able to buy a fully refundable ticket: If the aircraft door has not been closed, and the customer decides they don't want to fly with a borderline nut case of a FA, what are the chances of the gate agent refunding the ticket? Or, could the gate agent just as easily say something like 'Tough s**t. I don't care that you have a fully refundable ticket. You decided to get off the plane, now you've forfeited your fare.'

Finally, I don't know if Continental still uses Express Jet for their commuter flights, but this sounds like an Express Jet FA.