Total disregard to customers needs is unacceptable!
If a snow storm hit on Feb 12 why cancel the next day when weather forecast shows condition to be clear and sunny. Delta did not try to reschedule our flight. We could not get through to a live person to help us. If not for the help of a third party agency who showed us perfessionalism and curtesy. This type of service should have been provide by Delta Airlines.
Noteing that you are a Delta Airline employee responding to my complaint against your employor. I wanted to say that the flight crew was very pleasant during our flights. I guess my frustration is more with company's policy or lack of one to help passengers in our situation.
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