Complaint: Reservations Website "best fare" BAIT AND SWITCH
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Old Mar 3, 2010, 7:36 AM
ssuber ssuber is offline
 
Join Date: Mar 2010
Posts: 1
Default Website "best fare" BAIT AND SWITCH

On February 25, and again today March 2, I attempted to purchase a business fare. MSY-MNL

February 25:

On the website, the lowest fare originally quoted was c. $4275. It was good, until the confirmation screen, at which point, suddenly the fare doubled.

Today I tried this again, with different departure and arrival dates. The result was the same.

March 3:

On the Delta.com website, the lowest fare originally quoted was $4372.20. It was good, until the confirmation screen, at which point, suddenly the fare doubled, to $$8682.70.

"The fare quoted earlier of $4,444.70 (USD) has changed. The new fare for this itinerary is $8,682.70 (USD). To continue your purchase click Continue. Otherwise click Start Over to return to the Reservations input screen and select different dates and times."

I tried this again, with different departure and arrival dates. The result was the same.

I ended up successfully booking the trip at UNDER the original Delta fare, on Continental Airlines.

THis apparent "BAIT AND SWITCH" scheme applied to two other itineraries I recently attempted to book on Delta.com.

I am a DIAMOND MEDALLION, TWO MILLION MILER flier on Delta, and I am disgusted with these recent results. I am quickly becoming a loyal Continental Airlines Elite customer, because Continental appreciates my business more than Delta.

Delta deserves to be OUT of business, in my opinion.