Sorry to hear how badly it went for you, I know there were a lot of people inconvenienced that summer. Quebec City is somewhat service secluded since the main travel pattern is to/from Toronto or Montreal. Unfortunately the agent was very aware Toronto was having problems as well otherwise they are oblivious to their job. Given two evils, the lesser was chosen if you were adament you had to leave.
There are 100 thing to say - but it won't matter. Send an email again with your flight details and the email address you used previously. All complaints are kept - they will find your original submission and respond.
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