I agree – as a worker I agree 100%. If the main issue here is staff - how can I explain that there will never be additional staff at airports to deal with these problems! Walk past the counters and take in the technology in USA/CDA. Your boarding passes are dispensed by a kiosk or you can do it online (no need for extra checkin staff-lay them off). You can tag your own bags (lay more off), make your own reservations (less call centre staff needed - lay them off). You can get your refunds by writing to some department overseas (electronic ticket). If you are having technical issues you can speak to cheap labour in some foreign country. I'm not whining - this is what it is, this is my existence as an employee in the airline industry. As long as an airline can do it cheaper - it will be done. As long as consumers demand more for less – service will suffer. When the demand for cheaper prices allow airlines to seek ways of you doing more for yourself with out a requirement for humans to be there – this is not going to change. Most airlines are now working on ways to make you responsible to fix your own flight problems like the one you had. So I don’t know where you would like to go with this? I can only suggest you try to get something for your inconvenience because airlines are not “up-staffing”.
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