I want Air Canada to reimburse the 25,000 miles they charged for this horrible experience. So far, they have thrown me a bone and said I can have 25% off my next flight. I really think they have completely lost it!
I will persist until I get reasonable compensation. Not only have they acted like "sorry, but too bad!" they make the complaint process almost impossible, with a ridiculous back and forth email system as your only alternative. There's no one to call or speak to. What a sad, sad company! If ever there was a living testimony to the need for competition, AC is it!
