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Originally Posted by Joe Zambito
The gate agent said since I was on a flight from SNA to DCA that stopped in Houston but on the same plane that she wouldn't upgrade me.
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I understand now. I am guessing CO's policy is the same as NW's was when I worked. If there aren't seats available the whole way, SNA to DCA, you cannot be upgraded. You purchased that trip but it has a stop in Houston. Their policy is gonna state that it's a direct flight from SNA to DCA and even though it's available on the first part, it's not on the second, I'm guessing. They can't/won't split the segment the way it was sold in the reservation into a SNA to IAH then resell an IAH to DCA.
Anyway, I didn't explain it too well but basically what they're saying is if it's not available on the both segments, even though it's technically one flight because of the same flight number, you can't be upgraded on either flight if it couldn't be cleared all the way to DCA from SNA, is my guess.