If they are ignoring you, get their attention. Gather all your documents and print any emails you have and file a small claim. Here is a site I found with information about how to do it and it even has a link to get the forms.
You said you flew into Tampa but I'm not sure that's where you live. Tampa is in Hillsborough County and I'll provide the link to their clerk that didn't seem to work for me. Maybe it will for you.
Florida small claims info
Hillsborough County Clerk