I'm glad you understand and I do recognize your frustration. Every Customer Service initiative is defined by these types of issues. Since that "Summer of 'ell" Air Canada has since put a number of initiatives to make sure you are better taken care of that were not in place during that summer but are a result of. You are automatically entitled to 100.00 towards expenses like hotel and food when you are stuck on a connection like you were. We have a room broker much like hotwire etc that will find you an inexpensive room in the city you are stuck at. You can wait for a voucher or submit your expense to a max of 100.00 after you have travelled. None of this was in place at the time you travelled but both Air Canada and Westjet have enhanced their offers in these situations. This does little for your situation, but that was a summer that will not be forgotten.
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