AA's 2nd reply to our complaint
I've received your most recent correspondence, and again I'm sorry for the difficulty you encountered during your trip December 31. Please be assured, all your concerns about this situation have been taken very seriously. I'm sorry if I initially left you with the impression that they weren't.
However, as I explained in my previous correspondence, your concerns will have to be addressed by Cathy Pacific Airlines.
Mr. xxx, there are very specific policies and procedures when passengers are traveling on multiple carriers, and we are unable to make an exception in this case. Our position does not change our appreciation for you as our customer, and I hope that we have the opportunity to welcome you aboard again.
Sincerely,
xxx xxx
Customer Relations
American Airlines
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