[catherine wl]

I booked a flight to Maui with my husband, but he ended up not being able to go. I called United and asked what I should do. I could not transfer the ticket to my sister, so I spend another $1,400 to book the same flights. I thought the United rep was doing me a favor by telling me to book the same flights online for cheaper, but when I went to cancel my husband and have my sister sit in his seats, I was told that she and I were on different return flights. However, BOTH return flights were flight 0044 at 1:15 out of Maui. They said I booked the wrong one when I booked my sister and I should have looked at the connection, since that was different. In order to correct this, I have to pay them over $650!! How can it be that there are TWO flights that are exactly the same leaving the same airport at the same time?? I could and can not beleive how rude and unhelpful they were to me. It was my fault they said! I really think this is a huge problem and I have no idea why they won't put my sister in my husbands seat...we paid for it and can't even use it! I hate them and I don't hate anyone. I can not have my younger sister flying home across the ocean and US on a different flight. How was I supposed to know there were two the same??? How would any consumer??