Wtf??????
First of all, I do hope that you realize this is a public forum not an AA affiliated sight. Yours is a very confusing letter. Who the H is Marvin Daniels??? If your daughters' flight from DFW went to ATL instead of NY, how did she get to Tennesee?? It sounds as though she eventually made it out of DFW on her way to (not quite sure??? CT maybe) I do agree that a $10 voucher for food is not very much especially in an airport. However you gave no reason as to what the delay/ cancellations were for. I can tell you right now, there is no way they will refund $$. 12 hours later, at least she will still get home....late, yes...inconvienienced, yes. Refund...very unlikely.
You can demand all you want but this is not a place where any action towards AA will occur. Customer relations....I have no clue about that. I am sure there is a help desk that you can talk to someone. Also sounds as if the original flight was cancelled and AA did what they could to get her and others to their destination. It's not as if they let them stranded overnight somewhere with no place to stay. Contacting FAA will not help you get any $$ back from them either. Just because that portion of the flight was cancelled...do you know why? You are probably not even sure that particular aircraft went to ATL. Even if it did, maybe they crew was timed out, or near it. S*** happens when you travel, don't be so quick to jump to conclusions about what "somebody" might have heard.
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