Continental did away with their we-care-2 phone number. You can no longer call to log a complaint with Continental. Complaints must now be logged through their website. This is a strategic move, because they figure less people will take the time to send an email. This way they get less complaints, which are registered with the DOT. What is worse, is that it now takes away that person to person communication.
Someone mentione American talking about charging for carry ons. Continental is also looking at that. I would be surprised if it doesn't happen sometime in the near future.
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