United doesn't fly to Okinawa. United can't waive fees for other airlines. This is what is known as a "2 leg excess" where both airlines (most likely the connection was on Al Nippon) get paid a prorated part of the IATA overweight baggage charge.
I sympathize with the OP, but what does his choice of careers have to do with the fees that an airline (or airlines) charges. There is no draft, so the selection of careers was made by him. Even if United wanted to waive the charge, they are checking a bag to another carrier, and the ONLY way to do that is to collect the charge upon checkin, and issue the 2 leg excess coupon to pay the connecting carrier.
Patriotism is nice, but it doesn't change the facts of the situation. The original poster didn't say that his/her brother wasn't overweight. The fees and weights are published. What is it exactly that United did to warrant a complaint here?
It's nice that Frontier doesn't charge. They also don't fly across the Pacific or have fares published to Okinawa. United also waives many fees for active military, but they can't waive fees for other countries' carriers that might not be so supportive of a foreign party's patriotism. Flag waiving is the in thing these days, but the facts by the OP support the published rules of the tariff for which the OP's brother agreed to upon purchase.
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