Complaint: Canceled / Delayed / Overbooked Involuntarily bumped
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  #3  
Old Mar 17, 2010, 1:22 PM
Jack2278 Jack2278 is offline
 
Join Date: Mar 2010
Posts: 7
Angry air tran

Thank you for the information. Everyone needs to know this. I will make sure my family sure does. I did get home and on time thanks to someone giving up their seat. But, I insisted and stood u[p to the desk crew. They were not about to tell me my rights and not about to help me. Their attitude was just go away come back in 3 days. There were a lot of upset travelers at the airport including those with little kids. AirTran is not a nice airline. Customer service told me that they will have the manager at DFW retrain the staff. What a canned answer. I would not be surprised if AIR Tran wants their desk staff to screww around passengers so they will go away.