[lindasterling]

I read other complaining post in this website, and realized BBB (Better Business Bureau) could give some pressure to AA to treat its own customer fairly. After filing with BBB, I got immediate attention from AA customer service.

AA originally denied any compensation. However, they compensate us the unused portion of our tickets after I filed complaint with BBB.

It's still not an acceptable solution to our loss. We're still fighting. We paid to AA for our tickets, we are AA's customers and should be taken care of by AA. If AA's partner mistreated us, AA should fight the justice back for its customer.

Furthermore, it's American Airlines responsibility to get equal treatment for its customers from its oneworld partners during the trip. If its customers have to be treated differently, the customers deserve an advance notice.

In our case, the most reasonable customer service should be we get compensated by American Airline, and American Airline will negotiate with Cathay Pacific for their settlement.