Complaint: Customer Service No refund
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Old Mar 23, 2010, 7:56 PM
mars6423 mars6423 is offline
 
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well legally Continental doesn't need to give you a refund, even with that amount of notice (from what i can tell the ticket purchesed was non-refundable, which the majority of tickets are) and with that they are not required to refund your flight as it was part of the contract, it would be a nice token and gesture for them to do and it would help customers/passengers think about flying them again if they are on the edge between choosing an airline to fly with more frequently (loyalty). It is bad business to not provide a refund with that amount of time provided and/or not give you the credit for a future flight. We all know that your seat will be sold to another passenger, so they are taking your money as profit while your not using the services paid for and getting money from another passenger for the same seat (so minimally getting double for that one seat)

I do have a question, did you try and rebook/change the flight date to a later day that you knew? or are you going to buy another ticket back? I am not sure if you know hat there will be a change fee ($150) if you are going to change the original booking