My American partner is leaving on a BA plane from Philadephia to the UK, as I type this, where she, and her daughter have both been reduced to tears, according to her texts, by bullying rude crew, put in the worst seats, refused upgrades they in desperation offered to pay for (even though there are seats) - and told they cant have any meals. So our daughter will have to go hungry as she watches others all around her eat. Nice eh? They switched specially from a US flight for this?
I can't raise a human being anywhere on the planet to remonstrate with BA about it. Willy, the truth is, I primarily blame you, not your rude, surly, unmotivated, unpleasant crew, who have been ground down to behaving like this. It's a shame but clearly this airline is heading for the royal flush because the board are too indolent to hire a CEO with half a clue