[pattis]

Sorry to hear u had so much trouble. If in fact u did arive a 6:30 for a 8:00 flight that was certainly in plenty of time. One of my biggest beefs is those frikin kiosks. When I worked for NW (no longer there) we were told that people had to use them. We were actually monitored by management. If we were seen assisting passengers without them using kiosks we would get written up. (I imagine the percentage of kiosk use had something to do with managments' bonus) They do have some benefits, however for those that travel alot and want to get in and out in a hurry, no bags. But they should be an option not a requirement IMO. How many times someone was struggling with it, or any changes in the system would cause them to have to see an agent anyway. Whats wrong with human interaction??? Unless the rep is a rude jerk. There are plenty of them everwhere (not just airlines). Not sure what to advise u to do. It sounds as though you encountered a incompetent rep fro the moment u arrived. Sound by the description of the stroller it should have been clearly visible. The first rep just wasted time by sending you to kiosk. As far as overbooking, well, unlikely that will ever change. They cut back on flights and overbook more flights in hopes some will not show up. I would write a letter to AA to see if you can t least get something out of it. Hope next time around you have a better experience....Regards.