[Kymm]

I had booked a flight from Vancouver, BC to Regina, Saskatchewan on April 2 2010. Flight number AC8572.

When we were boarding, there was a man from Korea 2 people in front of me. The "check in" girl was completely rude to him. I'm not too sure why his boarding pass wasn't with him, but she told him to go to the other side of the desk. His english wasnt good so he didn't understand what she was saying, yet she keeps just pointing and saying "over there" and "NO! THERE." I felt bad for the poor guy but I didn't know why it was over there, all I coudld see and hear was her treating him like complete garbage. When he found it, she then turned to the couple in front of me and made a racist comment about him not being able to understand english. I found this completely rude and very uncalled for. She's in customer service, how hard would it have been for him to get up and help him? It was about 3 feet away.

When it was my turn to board, I had my boarding pass and my ID. She had her head down at the computer doing god knows what. I was trying to get her attention to show her my ID and boarding pass so I could board, but she was ignoring me. Finally she shouts at me "WHAT?! don't be affraid to show me your id!!"

This both infuriated me and upset me. How embarrasing?! I then had to sit on a 2 hour flight beside the poor man who couldn't speak english, both of us feeling like complete garbage.

AirCanada..you suck!