Thanks for sending it in ... the culture is changing at AC. It's unfair to you and for the rest of us who really do appreciate your business and really are trying to make a difference.
I hope the process doesn't deter you. I know the feedback will be appreciated and your comments will be responded to (other than the automated one). I can assure you if the responses seem a little 'canned', the process is not. Every department is measured for performance and comments like this are looked into and not taken lightly.
You always have a choice - we would like to remain one of them.
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