Complaint: Customer Service Horrible Experience
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  #3  
Old Apr 18, 2010, 5:03 AM
Jetliner Jetliner is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
Posts: 495
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I would instead contact your local TV news. In court it may be a hard case. Yes it's logical that you are in Boston, and your trip should have started there, but all they have to do is state that as far as they know you told them Miami to Boston by mistake, and thus that's what was booked. The other problem is they can show that the email was sent right off, and you did not call back until much later.

This should also be a lesson to everyone that when you book a flight, IMMEDIATELY review your itinerary. That's the only certain mistake you made here, simply because the sooner an error can be caught the better the chances of getting it corrected.