This story just gets worse and worse!
Like I said last week I mailed them a Chart showing the seats I was requesting. A lady from Continental called me and I was in class and could not take the call. She said she would call back in an hour...again, I wasn't available but she never left a number where I could call her back. She never called back again.
I sent another inquiry asking for a response to my request. I got a response back that said that the persons records showed that I was contacted by phone... (well I was but I never spoke to the person but I guess that counts to them.)
I sent them the list again asking them to change the seats... they sent back a note that said it was being sent to Group Sales and they would deal with it. (Let's see... group sales is who started this whole mess....).
I look online today and the seats are CHANGED! BUT, they are not changed to the chart. Instead the group, which was together in 2-3 rows depending on the flight/size of plane) is now spread out over several rows on the plane. The one gentleman in our group who must have his right leg to the aisle (which was one of the necessary changes) has now been moved to a WINDOW seat on the wrong side. Even his wife has been moved to the wrong side, so no help there!
I have just about had it with Continental. Isn't anyone there smart enough to read a simple chart and change the seats accordingly???
I believe there is a vendetta against me since they switched the seats to something worse!
It won't shut me up and it will just cause me to try and go higher and higher in the company although from what I have experienced that isn't going to help much!
Its' funny, this all could have been over 3 months ago if they would have just changed the seats within our group to what I am asking for. (we are not asking to move anywhere else on the plane, just within our seating group! But now, I have to try to move us all back together again!!
The other frustrating thing is that everytime I contact Continental a different person gets the complaint and the first thing they say is: "I don't know what has taken place in your situation before now." Wouldn't it be smarter to have the same person handle the continued problem instead of a new person having to learn about it each time???
|