It is unfortunate what happened to you, but understand that this was a maintenance inspections, and the flight was cancelled, in fact, for the well being of yourself, your family, and the other passengers scheduled to be on that flight. When there is a delay, due to maintenance, the airline will always supply vouchers, etc. HOWEVER, keep in mind that the agents at the gates, and ticket counters, are usually not authorized to give refunds, etc. You need to call the customer care line for that, or speak to a manager. - ALSO, depending on what type of ticket you purchases, some tickets, regardless of the inconvenience, are not refundable, but you can be given a credit, toward the purchase of another ticket.
Many people do not understand, but as gate agents, and ticket counter agents, our jobs are simply to handle deboarding, and boarding flights, and checking people in for their flights. We are not authorized to give refunds, and deal with passenger complaints, which is why most agents do not take too well to complaints. Although a "customer service agent", all agents are not trained, and authorized as "complaint resolutionist", as my airline calls them. Gate agents are hired to board passengers at the gate, period. The customer care line, are the people specifically hired to do that kind of stuff, which is why the vast majority of the time, you are referred to that number, or in some cases, the agent just tells you, as in your case, that she/he cannot do it. It isn't that agents fault, or my fault, that I am authorized, or not authorized to do certain things. We just work for the airline, and do what we are told.
If you haven't done so, you should call the 1-800 number, and seek a refund, or voucher for the issues you experienced.
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