Quote:
Originally Posted by Gromit801
Ok, by TSA regs, no baggage goes without it's owners.
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Really? What reg might that be? Keep looking because you will not find such a regulation because no such regulation exists. The airline is not allowed to check a bag unless the passenger has a reservation for that flight, however since all bags are security screened there is no bag matching on domestic flights.
Also, it is possible that the boarding pass could have been mis-scanned and the plane went anyway. It's not supposed to happen, but it can. It's rare, but sometimes a passenger will still manage to board the wrong flight and fly. Also we used to joke that one of the requirements to be a flight attendant is that you cannot be able to count. That joke was for a reason. The fact is that there is also NO security regulation that the counts have to match. That is more of an FAA thing, but all that is really looked at from any regulatory standpoint is that each person boarding the flgiht was authorized to be on the flgiht. So the person that boards the wrong plane - problem. In this case it's not (from a reg standpoint) since the passenger did in fact have a boarding pass for the flgiht.
The OP needs to contact the DOT. The problem is that airlines have a policy that if you don't fly the first leg of the trip, your whole reservation gets canceled. This is to keep people from cheating the system - A ticket from Newark to Miami might be more than a ticket from Rochester to Miami with a stop in Newark. This is because fares are based on competition in the city pairs (Rochester-Miami vs Newark-Miami). So this policy prevents someone from buying the Rochester ticket and getting on in Newark. Same can apply for only wanting a one way.
But if the passenger shows the boarding pass, and you can see that bags were checked in, that should have been more than enough to show that the passenger did in fact fly. You need to contact the DOT.